Return & Refund Policy

At Vera Vachetta, your satisfaction is our priority. If for any reason you’re not fully happy with your leather jacket, we’re here to make the return process smooth and hassle-free.

Return Window

You may return your order within 30 days of delivery for a full refund or exchange.

Condition Requirements

To qualify for a return or exchange, items must meet the following conditions:

• Must be in original condition with all tags attached.
  
• Must be unworn, unwashed, and undamaged.
  
• Must include original packaging and accessories.
  
• Proof of purchase (receipt or order confirmation) is required.
  

⚠️ Important: Final sale items, personalized products, and intimate apparel cannot be returned for hygiene and quality reasons.

Exchange Policy

We offer complimentary exchanges for size or color variations within the return window — ensuring you get the perfect fit.

How to Exchange

1. Contact our customer service team at info@veravachetta.com with your request.
   
2. Provide your order number and desired exchange details.
   
3. We’ll send you a prepaid return label by email.
   
4. Package and ship your item back to us.
   
5. Once received, we’ll process your exchange within 3–5 business days.
   

Refund Process

• After receiving and inspecting your returned item, refunds will be processed within 5–7 business days.
  
• Refunds are credited back to your original payment method.
  

Return Shipping

• Free return shipping is provided for defective or damaged items.
  
• For standard returns, the customer is responsible for return shipping costs.
  
• We recommend using a trackable shipping service for added protection.
  
• Original shipping costs are non-refundable unless the item was defective.
  

Late or Missing Refunds

If your refund hasn’t arrived within the expected timeframe:

1. Recheck your bank account.
   
2. Contact your credit card provider (posting times vary).
   
3. Reach out to your bank (processing delays may occur).
   

If you’ve completed these steps and still haven’t received your refund, please contact us at info@veravachetta.com.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at info@veravachetta.com with photos of the issue. We’ll provide a full refund or replacement at no extra cost, including free return shipping.